| How to send feedback | Answer the client feedback form and drop it at the designated drop box in front of the Human Resource Staff (HR) Desk. Contact info: (043) 756 1670 |
| How feedbacks are processed | Every Friday, the Human Resources (HR) Staff opens the drop box and compiles and records all feedback submitted. Feedback requiring answers is forwarded to the concerned Department/Divisions and they are required to answer within three (3) days of the receipt of the feedback. The answer of the office is then relayed to the citizen. For inquiries and follow-ups, clients may contact the telephone number: (043) 756-1670. |
| How to file a complaint | Answer the client Complaint Form and drop it at the designated drop box in front of the Human Resource Staff Desk. Complaints can also be filled via telephone. Make sure to provide the following information: Name of person being complained Incident Evidence For inquiries and follow-ups, clients may contact the following telephone numbers: (043) 756 1611 and (043)756 1118. |
| How complaints are processed | The HR staff opens the complaints drop box daily and evaluates each complaint. Upon evaluation, the Complaints Officer shall start the Investigation and forward the complaint to the relevant office for their explanation. The Complaints Officer will create a report after the investigation and shall submit it to the Head of Agency for appropriate action. For inquiries and follow-ups, clients may contact the following telephone numbers: (043) 756 1670, 043) 756 1611/ (043)756 1118, and 0917-800-6593 |
| Contact Information of MLWD | MLWD: webmaster@metroliapawd.gov.ph Commercial Division:(043) 756 1611/ (043) 756 1118 Customer Service 0917-800-6593 Technical Dept./ Office of the Gen. Manager (043) 740-0813 |
| Contact Information of CCB, PCC, ARTA | ARTA: complaints@arta.gov.ph 8-478-5093 PCC: pcc@malacanang.gov.ph 8888 CCB: email@contactcenterngbayan.gov.ph 0908-881-6565 |
| Office | Address | Contact Information |
| Metro Lipa Water District | Brgy. Balintawak, Lipa City, Batangas | (043) 756 1670 |
| Public Market Sub-Office | Bldg. II Parking Bldg. Lipa City | (043) 784 0243 |
| Malvar Sub-Office | Lantin St. corner A. David St. Poblacion, Malvar | (043) 784 0241 |
| Mataas na Kahoy Sub-Office | Sobol St. Brgy. 4 Mataas na Kahoy, Batangas | (043) 784 0232 |